Customersatisfaction.com Celebrates Customer Service Heroes
The Californer/10130553

Trending...
Every Successful Company Has At Least One, Says Dr. Gary S. Goodman

BEVERLY HILLS, Calif. - Californer -- Nordstrom department store forged its reputation for legendary customer service when it reputedly gave a refund for a truck tire that it never sold.

Dr. Gary Goodman, President of Customersatisfaction.com, wants to know who made that bold decision.

"What is the name of the farsighted Nordstrom associate that lost money on that transaction for the greater good of building a customer relationship?"

Somebody did it, and the same nameless "somebody's" are delivering exceptional service in businesses, worldwide. Yet their fame will never go beyond the front doors of their bakeries, car repair shops, and plumbing companies.

Customersatisfaction.com aims to change that. They've inaugurated a "See great service and praise it!" program. Its aim is to honor those individuals that are doing great business by being great at building business relationships.

More on The Californer
"Every successful company has at least one special achiever like this," Goodman says.

"Quarterly, their companies should nominate their 'service stars' to receive a certificate that honors their contribution. They can start a Wall of Fame at headquarters that celebrates outstanding achievers."

Customersatisfaction.com endorses companies for their service quality, so it seems only right to extend these laurels to those that make it happen, Goodman says. He's also the bestselling author of Monitoring, Measuring & Managing Customer Service, published by Wiley.

The "See great service & praise it" program is available to companies participating in Customersatisfaction.com's companywide recognition program.

For more information, contact Dr. Gary S. Goodman at: gary@customersatisfaction.com or at (818) 970-GARY (4279).

Contact
Dr. Gary S. Goodman
***@customersatisfaction.com


Source: Customersatisfaction.com
stats
Filed Under: Business

Show All News | Report Violation

0 Comments

Latest on The Californer