Trending...
- The 2025 ESPY Awards After Party- Presented by Poppi & High Noon
- General Auction Company Announces August 8th Auction- Now Accepting Consignments
- $53 Million Company Valuation Investment with Majority Acquisition Option, Plus New Stock CUSIP Supporting Brand Transition of Fan Engagement Company
REDWOOD CITY, Calif.--(BUSINESS WIRE)--Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today announced that it has been named as a supplier on Crown Commercial Service's (CCS) G-Cloud 13 agreement. Launching on 9th November, G-Cloud 13 will provide the UK central government departments and all other public sector bodies with a range of cloud hosting and software services, together with associated support services.
Replacing G-Cloud 12, G-Cloud 13 builds upon its predecessor's framework, providing the public sector with access to multiple suppliers and cloud services with the latest cloud technologies and innovations—all with a quick and easy route to market.
Cyara can be found in Lot 2, Cloud Software (SaaS), and offers the following products and services:
Organisations procuring Cyara's services through G-Cloud 13 will benefit from its support with migration for any cloud contact centre provider — including Amazon Connect and Genesys Cloud. In addition, Cyara offers automated testing, monitoring, and quality assurance across omni-channel CX technologies, including IVRs and chatbots, ensuring organisations can provide a consistently smooth customer experience, whilst reducing cost.
More on The Californer
"The UK public sector faces twin challenges: it needs to cope with growing demand for services while at the same time prepare for significant budget cuts," said Alok Kulkarni, CEO and Co-Founder at Cyara. "Cloud-based contact centres and chatbots help meet these challenges, but only if they work optimally – otherwise they can negatively impact the citizen experience and end up wasting taxpayers' money. By automating testing and monitoring, Cyara's CX assurance solutions remove these risks, helping service providers innovate faster, boost efficiency and ensure a high-quality experience for all their users."
For more information, visit: https://www.crowncommercial.gov.uk/agreements/RM1557.13
About Cyara's Automated CX Assurance Platform
The award-winning Cyara Automated CX Assurance Platform enables companies to deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels.
About Cyara
Cyara is the world's leading Automated Customer Experience (CX) Assurance platform, headquartered in Silicon Valley. Cyara's cloud-based omnichannel assurance solutions for voice quality and chatbot testing accelerate the delivery of flawless customer journeys for enterprises while reducing the risk of customer-facing defects. Every day, major global brands trust the Cyara Platform to deliver customer smiles at scale. For more information, please visit cyara.com.
More on The Californer
About Crown Commercial Service
Crown Commercial Service (CCS) supports the public sector to achieve maximum commercial value when procuring common goods and services. In 2021/22, CCS helped the public sector to achieve commercial benefits equal to £2.8 billion – supporting world-class public services that offer best value for taxpayers.
Note To Editors
Crown Commercial Service (CCS) is an Executive Agency of the Cabinet Office. CCS supports the public sector to achieve maximum commercial value when procuring common goods and services.
To find out more about CCS, visit: www.crowncommercial.gov.uk
Follow us on Twitter: @gov_procurement
LinkedIn: www.linkedin.com/company/2827044
Contacts
Adele Fairclough
+44(0)20 7688 5202
Eleven Hundred Agency for Cyara
cyara@elevenhundredagency.com
Replacing G-Cloud 12, G-Cloud 13 builds upon its predecessor's framework, providing the public sector with access to multiple suppliers and cloud services with the latest cloud technologies and innovations—all with a quick and easy route to market.
Cyara can be found in Lot 2, Cloud Software (SaaS), and offers the following products and services:
- Cyara Botium for Public Sector - Conversational AI/Chatbot Testing
- Cyara Cruncher for Public Sector - CX Performance Testing
- Cyara Velocity for Public Sector - CX Regression Testing
- Cyara Pulse for Public Sector - CX Monitoring
Organisations procuring Cyara's services through G-Cloud 13 will benefit from its support with migration for any cloud contact centre provider — including Amazon Connect and Genesys Cloud. In addition, Cyara offers automated testing, monitoring, and quality assurance across omni-channel CX technologies, including IVRs and chatbots, ensuring organisations can provide a consistently smooth customer experience, whilst reducing cost.
More on The Californer
- Laube Titanium to Attend MADE Bike Show in Portland, Oregon
- A Century of Compassion: Butte Humane Society Hosts 114th Anniversary Gilded Garden Gala
- United Set to Hire More Special Olympics Athletes As Customer Service Ambassadors
- Exelon Leader Tamla Olivier Named 2025 Technologist of the Year by Waves of Change STEM Conference
- KIDZ BOP RELEASES BRAND NEW ALBUM 'KIDZ BOP 51' FEATURING HITS "APT" & "PINK PONY CLUB"
"The UK public sector faces twin challenges: it needs to cope with growing demand for services while at the same time prepare for significant budget cuts," said Alok Kulkarni, CEO and Co-Founder at Cyara. "Cloud-based contact centres and chatbots help meet these challenges, but only if they work optimally – otherwise they can negatively impact the citizen experience and end up wasting taxpayers' money. By automating testing and monitoring, Cyara's CX assurance solutions remove these risks, helping service providers innovate faster, boost efficiency and ensure a high-quality experience for all their users."
For more information, visit: https://www.crowncommercial.gov.uk/agreements/RM1557.13
About Cyara's Automated CX Assurance Platform
The award-winning Cyara Automated CX Assurance Platform enables companies to deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels.
About Cyara
Cyara is the world's leading Automated Customer Experience (CX) Assurance platform, headquartered in Silicon Valley. Cyara's cloud-based omnichannel assurance solutions for voice quality and chatbot testing accelerate the delivery of flawless customer journeys for enterprises while reducing the risk of customer-facing defects. Every day, major global brands trust the Cyara Platform to deliver customer smiles at scale. For more information, please visit cyara.com.
More on The Californer
- Be Part of the World's Largest Art Biennale | Moons, Castles, Trees | Copenhagen Chronotopes
- California sends more search and rescue crews to Texas
- YourEggs Is Leading the Way in Providing Access to the Best Asian Egg Donors to Families Worldwide
- California: Governor Newsom and Acting Governor Kounalakis honor fallen CDCR Parole Agent
- California sues to stop Trump's politically motivated attack on high-speed rail
About Crown Commercial Service
Crown Commercial Service (CCS) supports the public sector to achieve maximum commercial value when procuring common goods and services. In 2021/22, CCS helped the public sector to achieve commercial benefits equal to £2.8 billion – supporting world-class public services that offer best value for taxpayers.
Note To Editors
Crown Commercial Service (CCS) is an Executive Agency of the Cabinet Office. CCS supports the public sector to achieve maximum commercial value when procuring common goods and services.
To find out more about CCS, visit: www.crowncommercial.gov.uk
Follow us on Twitter: @gov_procurement
LinkedIn: www.linkedin.com/company/2827044
Contacts
Adele Fairclough
+44(0)20 7688 5202
Eleven Hundred Agency for Cyara
cyara@elevenhundredagency.com
Filed Under: Business
0 Comments
Latest on The Californer
- WonderDays Launches the UK's First AI Experience Gift Finder – Gifting Just Got So Much Easier!
- CelluHeal™ Launches Full Line of Advanced Wound Dressings for Online Purchase in the USA, Canada, and Beyond
- California: Governor Newsom responds to Trump's latest gift to China: Defunding America's only high-speed rail
- California: Governor Newsom announces appointments 7.16.25
- California: Governor Newsom calls on Trump to end Los Angeles militarization, shares community resources
- City of Long Beach to Host Compost and Recycling Ambassador Program
- AMAZON DRIVERS IN CITY OF INDUSTRY JOIN THE TEAMSTERS
- Silva Construction Details Common Home Renovation Mistakes and How to Avoid Them
- Governor Newsom invites LA Fire survivors to continue shaping rebuilding efforts through Engaged California
- DOGUE Magazine and CoverDogs Announce Series A to Redefine Modern Pet Culture
- Voices for Humanity Treks High into the Himalayas to Deliver the Way to Happiness with Meena Sharma
- Nonprofit innovator named Mensa Executive Director
- Following Trump cut to LGBTQ youth suicide hotline, California steps up to fill the gap
- Yasmine Roulleau named Managing Director in Vancouver, Canada
- Chasing Elizabeth Taylor — The Dazzling True Story Behind the Queen of Diamonds Now Available in Limited-Edition Hardcover
- Swim Up Hill Animation Premieres Pilot Episode of "The Adventure of Swim Up Hill"
- LOS ANGELES TEAMSTERS AT METRO TRANSIT RATIFY FIRST CONTRACT
- Calmwater Capital Funds $22.8 Million Loan to Refinance Retail Complex in Park City
- From Barrio to Transgender Pioneer: Chapter 14 Personal Injustices Faced by the Protagonist
- Blacksmith InfoSec and Liongard Launch Strategic Integration to Simplify MSP Compliance Audits