Long Beach Restores City Systems Following Network Security Incident
The Californer/10262298

Long Beach, CA ~ On November 15, 2023, the City of Long Beach took its internet connections, network and systems offline out of an abundance of caution after learning of a network security incident. Since then, a large contingent of City staff from the Department of Technology and Innovation (TID) have been working to restore the systems securely in a planned and sequential method.

Mayor Rex Richardson stated that "great effort has been made to resecure our systems" and that "the restoration of our City network has been crafted meticulously and sequentially to ensure that all systems are functioning properly and will be safeguarded against any potential vulnerabilities as we resume normal operations."

Most website content is now publicly accessible on the City's main website, with the majority of online services becoming available over the next several hours and into the coming days. However, some enterprise functions remain offline including Utility bill payment processing and most digital amenities offered by the Long Beach Public Library. As a reminder, Utility billing late fees and shutoffs for non-payment have been suspended.

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In order to ensure continuance of City services during this time, TID partnered with City departments to identify interim solutions. Regular information and updates were provided to the community, customers, partners and media by phone, email and via social media to keep everyone informed on interim operational changes.

The investigation into the network security incident remains ongoing and it could take several weeks or months to conclude. Due to its nature, most information relating to it must remain confidential. The City will continue to provide regular updates as appropriate via www.longbeach.gov or by calling 562-570-INFO (4636). People may also follow the City's social pages on Facebook, X and Instagram with #LBAlert for updates.

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