Recharge announces AI-powered Concierge SMS at ChargeX global conference
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LOS ANGELES, April 16, 2025 ~ At the annual ecommerce industry conference, ChargeX, held in Los Angeles on April 14-15, Recharge, the leading subscription platform, made a major announcement. The company unveiled its newest product, AI-powered Concierge SMS, which aims to simplify subscription management for brands and their customers.

Powered by Recharge AI, Concierge SMS is a conversational subscription concierge that uses artificial intelligence to communicate with customers in natural language. Unlike traditional script-based autoresponders, this innovative technology provides a more personalized and efficient way to address customer requests. Currently available to a limited number of brands, more will be added on a rolling basis.

The product keynote at ChargeX highlighted the launch of AI-powered Concierge SMS as one of the key highlights of the conference. Along with this exciting announcement, attendees were treated to an impressive lineup of speakers including global entrepreneur and pop culture icon Paris Hilton. Other notable speakers included representatives from Recharge brands such as Mammoth Brands, Oats Overnight, Cymbiotika, Bobbie, fatty15, Nulastin, Topicals and Clearly Filtered. These industry leaders shared valuable insights on topics such as building loyalty, boosting conversions and driving retention for ecommerce brands.

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In addition to the informative sessions and networking opportunities with top brands and partners in the ecommerce ecosystem, conference attendees also had the chance to connect with Recharge executives for expert subscription advice. They were able to receive subscription audits and gain valuable insights into maximizing their brand's potential.

According to Oisin O'Connor, co-founder and CEO of Recharge: "ChargeX brings together some of the brightest and most forward-looking minds in ecommerce, so it was the perfect moment to unveil our AI-powered Concierge SMS. It's just one example of the enormous impact AI can have in the ecommerce space." He further added that this technology allows brands to enhance their customer experience and maximize their lifetime value (LTV), ultimately leading to growth.

Early adopter of Concierge SMS, Sahara Lotti, founder and CEO of Lashify, shared her positive experience with the product: "Clients don't like to wait, and Concierge SMS handles everything they need instantly. Tasha, our AI concierge, is now their best friend. They feel taken care of with Concierge SMS, which is really all customers want. It's incredible—can't get any better than that."

For those interested in learning more about AI-powered Concierge SMS and signing up for the waitlist, visit https://getrecharge.com/products/sms/. With this innovative technology, Recharge is revolutionizing subscription management for brands and their customers.
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