Carta Healthcare survey results indicate that education around AI may improve consumer trust
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SAN FRANCISCO ~ A survey conducted by Propeller Insights has revealed that the majority of Americans do not trust artificial intelligence (AI) in a healthcare setting. The survey, which was conducted online with 1,027 U.S. consumers between August 18 and August 29, 2023, found that only 38% of respondents trust AI.

Carta Healthcare CEO Matt Hollingsworth commented on the survey results, saying "The survey indicates that Americans are uncertain about AI in healthcare, and that the healthcare industry needs to educate Americans about the benefits of AI to improve trust and comfort with its use." He added that "AI can help providers improve patient care and outcomes, but it will best succeed if patients understand that it's used as an assistive tool, not as a replacement for human interpretation and decisions."

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The survey also revealed that while most respondents don't know whether their healthcare providers use AI, they are torn about whether they would be comfortable with it – 49% say yes and 51% say no – even if it would help improve diagnostic accuracy (51% say yes, 42% say no). Sixty-one percent trust that their provider would be able to use it properly, while another 63% are worried that the use of AI may lead to less face time with their healthcare provider.

In addition, 80% of respondents reported that their knowledge of AI use within a practice is important for improving their comfort. Furthermore, 47% feel that if they were to learn about it, they would be more likely to trust it; 65% reported that if they were to have an explanation of the use in AI from their healthcare providers, it would make them more comfortable with its use. Lastly, three-fifths believe that AI could be useful to assist with the shortage of healthcare workers.

Overall, these results demonstrate a need for education on the benefits of using AI in healthcare settings in order to increase public understanding and trust in this technology.
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