The Californer - City of Long Beach Launches Community Survey and Workshops to Advance Short-Term Information Technology Strategic Plan, TID 26

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Long Beach, CA ~ Long Beach, CA - The City of Long Beach's Technology and Innovation Department (TID) is taking steps towards the development of their short-term information technology strategic plan, TID 26. In order to ensure that this plan aligns with the City's 2030 Strategic Vision and meets the needs of the community, TID is launching a community survey and workshop series.

According to Mayor Rex Richardson, "Everyone deserves access to high-quality technology public services, and we want to hear from our residents and businesses so we can offer efficient, quality services that meet the needs of our community." He encourages all members of the community to participate in the survey and attend one of the upcoming workshops.

The City's goal is to provide easy-to-use technology services online, anytime and anywhere in order to enhance residents', businesses', and visitors' experience with its services. TID 26 aims to build trust within the community, gather data for service improvement, and improve equitable access to technology for Long Beach's diverse population. To achieve these goals, community input is crucial. This is why TID has implemented a multilingual survey available online until May 17th in English, Spanish, Khmer, and Tagalog.

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In addition to the survey, residents can also share their feedback by attending one of two upcoming workshops in May. These workshops will provide a space for residents to share their technology needs and suggestions for improvement. Attendees can request language interpretation and other accessibility services when registering online.

The first workshop will be held on Monday, May 13th from 5-7 p.m. at Houghton Park Community Center (6301 Myrtle Ave.) for residents. The second workshop will take place on Tuesday, May 14th from 5-7 p.m. at Recreation Park Community Center (4900 E. 7th St.) for businesses.

Lea Eriksen, Director of Technology and Innovation Department, expressed her excitement for the upcoming workshops, stating, "The upcoming workshops will merge technology and community, to create a collaborative space for City staff and residents to discuss innovative ways we can work together to advance equity through technology and public services."

TID 26 has set out several goals to achieve through this strategic plan. These include supporting existing IT operational and business needs while also embracing human-centered digital offerings. The plan also aims to align with the City's equity, accessibility, and inclusion goals in order to benefit all Long Beach residents, businesses, and visitors. TID 26 will serve as a guide for how technology projects and services are delivered and will be communicated to TID staff and other City departments.

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This plan will also build upon the City's other existing strategic plans such as the Smart City Initiative, Digital Inclusion Roadmap, Fiber Network Plan, Racial Equity and Reconciliation Initiative, and aid in preparation efforts for the 2028 Los Angeles Olympic Games.

The feedback gathered through the survey and workshops will play a crucial role in informing the development of TID 26. The plan is expected to be presented to the City Council in summer 2024. TID has been working with a consultant during the planning process who will also help establish an accountability framework for implementing the plan. The ultimate goal is to use technology to improve the quality of life for all Long Beach residents.

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