Mercury Insurance Gives Update on Primary Mission: Helping Policyholders Affected by the Southern California Wildfires
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LOS ANGELES, Jan. 17, 2025 ~ As the Los Angeles area continues to battle devastating wildfires, Mercury Insurance has stepped up to provide comprehensive support to its customers who have been impacted by the disaster. The company is prioritizing the timely handling of claims, offering immediate financial assistance, and guiding insureds through the claims process.

One of the ways Mercury is providing immediate relief is through their Immediate Payments program. The company has already begun disbursing additional living expenses and claims payment advances to those affected by the fires. This will help customers cover their immediate needs and begin rebuilding their lives.

In addition, Mercury is ensuring that customers have 24/7 access to file claims through their online portal or by calling the claims hotline at 800-503-3724. This allows for a quick and efficient process for those in need of assistance.

For those who prefer personalized support, Mercury agents are available to provide one-on-one assistance throughout the claims process. This can help alleviate any confusion or stress that may arise during this difficult time.

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To further assist customers, Mercury has provided a detailed Claims Guide & Checklist. This step-by-step guide walks insureds through the entire process and includes a helpful checklist for documenting the contents of their home.

In-person assistance is also available through various resources. Mercury Insurance will have a Mobile Claims Assistance Center pop-up at The Shops at Santa Anita in Arcadia, where claims professionals will be on site to help customers file claims and answer questions. Additionally, the California Department of Insurance (CDI) will be hosting insurance workshops in Santa Monica and Pasadena, with Mercury staff in attendance to provide support and guidance.

The workshops will take place at Santa Monica College Performing Arts Center East Wing on January 18th and 19th, as well as Pasadena City College on January 25th and 26th. These events give affected insureds an opportunity to speak directly with Mercury claims professionals and CDI staff.

For those seeking assistance with paperwork and relief from FEMA and LA County, Disaster Recovery Centers (DRCs) are also available. The Palisades Fire DRC is located at UCLA Research Park West, while the Eaton Fire DRC is at Pasadena City College Community Education Center.

Mercury Insurance encourages customers to follow their social media accounts for updates on the California wildfires and available resources. The company remains committed to providing support and assistance to those affected by this disaster.
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