San Jose: FLASH REPORT #188 - COVID-19 Response and Recovery
The Californer/10163859

The following is information about the City of San José's response to slow and reduce the spread of COVID-19 and support of an equitable recovery to a "Better Normal."


City of San José
Community and Economic Recovery Team

Carolina Camarena / Vicki Day, City of San José Media Line: 408-535-7777
City of San José Customer Contact Center: 3-1-1 or 408-535-3500


Updates on City of San José Services and/or Operations
  • San José City Hall, City Offices to Close for Thanksgiving Day Holiday: The City's Emergency Operations Center will continue operating while most City services will be closed in observance of the Thanksgiving Day holiday, Thursday, Nov. 25 and Friday, Nov. 26. Public safety and utility services will operate during the holiday.

    • Customer Contact Center (San José 311): The City's Customer Contact Center will be closed on for the holiday. An answering service will provide information and assistance to callers. Non-emergency requests requiring follow-up will be routed to the proper department and handled during open business hours. Visit to request many City services and search for FAQs.

    • San José Public Libraries:  All library branches including the Dr. Martin Luther King Jr. Library will be closed for the Thanksgiving holiday on Thursday, Nov. 25 and Friday, Nov. 26. The library will resume normal operating hours on Saturday, Nov. 27. The library's online collection, eLibrary card registration, eLearning resources, and streaming services are always available at

    • San José Community Centers and Regional Parks: All City community centers and several regional parks will be closed on Nov. 25 and 26. For a list of seasonal park and program closures, visit our website.

    • Garbage and Recycling Service: If your usual garbage, recycling, and yard trimmings collection falls on or after Thanksgiving Day, your collection day will be one day later during the week. Visit to report missed collections, damaged carts, or to change cart size. Visit to locate your collection companies.

    • San José Clean Energy Customer Contact Center: San José Clean Energy's (SJCE) customer contact center (833-432-2454) will be closed on Thursday, Nov. 25 and Friday, Nov. 26. Customers can use the automated answering service 24/7, email or visit
  • San José Food Distribution During Thanksgiving Holiday: With the Thanksgiving holiday observed Thursday Nov. 25 and Friday Nov. 26, please note the following food and meal distribution changes:
    • Senior nutrition program sites will be closed. Shelf Stable meals were provided in advance of the Thanksgiving holiday.
    • Meals on Wheels will not be delivering on the holiday. Meals were delivered in advance of the holiday.

    The City of San José's Parks, Recreation and Neighborhood Services Department is posting #SJThanksgivingWeekFoodInfo information on their social media sites this week.  Follow @sjparksandrec on Instagram, Facebook or Twitter for additional information.

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    Residents can access information regarding food distribution every Monday by using the City's Food distribution map. The next update will be released on Nov. 29, 2021. However, we strongly encourage you to check in advance with the site for current days and hours of food distribution as information may have changed or updated by the food-providing agency.

    • Call 2-1-1, a 24-hour, multi-lingual service    
    • Text your zip code to 89821    
    • Call 800-984-3663, Second Harvest of Silicon Valley's toll-free hotline or    
    • Text GETFOOD to 408-455-5181 to request assistance from Second Harvest
  • Residential Permit Parking Enforcement in University and S.U.N. Zones Resumes in December: The Department of Transportation (DOT) will start issuing parking citations again on Wednesday, Dec.1, for vehicles without permits in the University and S.U.N. Residential Permit Parking (RPP) zones. Since September, DOT has been gradually reactivating RPP zones that were suspended in March 2020, due to the pandemic. Residents in the University and S.U.N. zones received letters announcing the reactivation of RPP zones and the start of a virtual permit system. Beginning Wednesday, Parking and Traffic Control Officers will patrol these two zones during restricted hours and issue citations if a vehicle does not have a virtual permit. Eligible residents can register for virtual permits at We will reactivate other RPP zones over the next several months. Residents in those zones do not need to take action until they receive a letter or online communication with instructions. Visit for more information about the RPP program and reactivation timeline and read DOT's blog update on the technology behind virtual permits.
  • Shop Local on Small Business Saturday: Saturday, Nov. 27 is Small Business Saturday - an initiative to support small businesses to keep our community running. As the holiday season approaches, we encourage you to shop and support small businesses in San José. Looking for a place to shop small? Check out businesses in Japantown, Lincoln Ave., Alum Rock Village, The Alameda, San José Flea Market and King &Story Road. As well as find participating local businesses by visiting or following the hashtag #SmallBizSat.
  • Thanksgiving Travel Reminders from Mineta San Josè International Airport: Mineta San Josè International Airport expects 400,000 travelers over the Thanksgiving Holiday travel period, which extends Nov. 19-28. This compares to 125,000 passengers in 2020 and 546,000 in 2019 during the same period. Travelers are reminded that masks are still federally mandated during travel, including in airports and on airplanes.

    The Airport offers the following reminders for flying during the holidays:
    • Make your preparations ahead of travel  
    • Check your airlines for flight changes  
    • Give yourself time to navigate busier security lines
    • Follow health and safety guidelines to protect yourself and others

    At the Airport - For All Your Traveling Needs:
    • New Online Parking Reservations, available at  
    • "The Lounge at SJC" is back open
    • Comfort Animals are back
    • Sunflower Lanyard Program (For travelers with disabilities)  
    • New Trader Vick's Restaurant in Terminal B
    • Airport Ambassadors in the Terminals to Assist travelers  
    • New Kids' Zoom Zone near Gate 25
    • Strolling Guitarists in the Terminals through Nov. 25
COVID-19 Vaccine, Testing, Tracing, and Support Services
  • No Appointment Necessary for COVID-19 Vaccinations: The vaccine clinic locations listed below do not require advance appointments. Vaccines are free, and no insurance or proof of immigration status is required. Anyone age 5 or older is eligible. Staff will be onsite to support language needs and disability access. Individuals seeking vaccination are encouraged to arrive at least one hour before closing time. Additional clinic dates and locations are added frequently, check for the most up-to-date information. For Santa Clara County locations outside of San José, visit the County's vaccinations web page (

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    Booster shots are available for everyone 18 and older who received Pfizer or Moderna for their second dose at least six months ago or who received the Johnson & Johnson vaccine at least two months ago. Third doses of either the Pfizer or Moderna vaccines are available for severely immunocompromised people at least 28 days after their second dose.

    At the sites where there are **, vaccines for 5-11 are not available.
    • Sun Pharmacy
      2559 S. King Rd., San José 95122
      Wednesday, Nov. 24, 9 a.m. to 4 p.m.
      Saturday, Nov. 27, 9 a.m. to 1 p.m.

    • Advance San José Pharmacy**
      2331 Montpelier Dr., Suite A-10, San José 95116
      Wednesday, Nov. 24, 9 a.m. to 5:30 p.m.

    • Emma Prusch Farm Park, Multicultural Arts Center
      647 S. King Rd., San José 96116
      Wednesday, Nov. 24, 12 to 7 p.m.
      Flu vaccines available.
      Limited walk-in availability.

    • Tully Branch Library
      880 Tully Rd, San José, 95111
      Saturday, Nov. 27, 1 p.m. to 5 p.m.
      Limited walk-in availability.

    • Medical Offices of Dan Hopner, MD/Rom Romero, PA
      2060 Aborn Rd., Ste. 100, San José 95121
      Wednesday, Nov. 24, 10 a.m. to 1 p.m.

    • Story Road Hub
      1775 Story Rd., San José 95122
      Friday, Nov. 26, 3 to 7:30 p.m.
      Saturday, Nov. 27, 9 a.m. to 4 p.m.
      Limited walk-in availability.

    • Luther Burbank School
      4 Wabash Ave, San Jose 95128
      Saturday, Nov. 27, 12:30 to 7 p.m.
      Limited walk-in availability.

    • Mayfair Community Center
      2039 Kammerer Ave, San José, CA 95116
      Wednesday, Nov. 24,1:30 to 7 p.m.
      * Limited walk-in availability

  • Appointments Available for Testing This Week: Appointment-based testing continues at locations throughout Santa Clara County. For locations outside of San José, visit the County's COVID-19 testing web page ( Walk-ins continue to be accepted at standing pop-up sites in San José.

    Please visit to make an appointment and find the most up-to-date information. Testing is free at all these sites.
    • Santa Clara County Fairgrounds-Parking Lot A
      344 Tully Rd., San José 95111 (Across from Gate B)
      Fridays-Mondays, 8:30 a.m. to 3:45 p.m.
      Wednesday, 11 to 4 p.m.

    • Valley Water (OptumServe/CDPH Bus)
      5750 Almaden Expy., San José 95118
      Wednesdays, 10 a.m. to 6 p.m.

    • Santa Clara Valley Medical Center - Valley Health Center East Valley
      1993 McKee Road, San José, 95116
      Saturdays and Sundays, 8:30 a.m. to 4 p.m.

  • Pop-up Testing Sites: No appointments needed
    • Bay Area Community Health – Monterey Clinic
      5504 Monterey Hwy., San José 95138
      Wednesdays, 8 to 10 a.m.
      Saturdays, 9 to 11 a.m.

    County test sites provide COVID-19 tests free of charge, regardless of immigration status, and no doctor's note is needed. For people without COVID-19 symptoms, the County currently offers indoor and drive-through sites. People with symptoms are directed to drive-through sites to reduce the chance of getting others sick.

    All healthcare systems are required by the County order to offer free testing to symptomatic persons, persons who have been exposed to a confirmed COVID-19 case, and all essential workers. For more information on testing rights, see the Frequently Asked Questions page (

    All test sites are mapped on the County's website at The site is available in English, Spanish, Vietnamese, Chinese, and Tagalog. Information is also available by calling 2-1-1.
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A person's risk for COVID-19 is not related to race, ethnicity or culture. City employees must abide by the Discrimination and Harassment policy, and treat colleagues and members of the public with courtesy and respect. Discrimination and/or Harassment of any kind is a violation of the policies and will not be tolerated.

Filed Under: Government, City

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