Trending...
- The 2025 ESPY Awards After Party- Presented by Poppi & High Noon
- General Auction Company Announces August 8th Auction- Now Accepting Consignments
- $53 Million Company Valuation Investment with Majority Acquisition Option, Plus New Stock CUSIP Supporting Brand Transition of Fan Engagement Company
Analysis from 451 Research shows digital transformation that includes adoption of AI-powered digital assistants will set apart companies to help endure an economic downturn
FOSTER CITY, Calif., Aug. 4, 2022 /PRNewswire/ -- As growth slows for the second quarter in a row, Conversica, Inc., the leading provider of Conversation Automation solutions for enterprise revenue teams, and 451 Research, part of S&P Global, release new data showing those without conversational AI are now far behind in the race to meet rising customer expectations.
AI Assistants Are Now Integral to Digitally-Driven Companies
451 Research surveyed business leaders to define differences between digitally-driven organizations—those with digital transformation strategies currently in place—and their digitally-delayed counterparts, who are behind the curve in creating and adopting digital transformation solutions.
Leaders at digitally-driven companies identified customer experience as a top driver of their digital transformation—and they were twice as likely to invest in Conversational AI as a key component of their strategy. With 78 percent of all respondents exploring conversational technologies to augment their workforce, Conversational AI and digital assistants have become the new table stakes for those focused on growth.
As customer expectations for communications from brands continue to rise, more and more companies adopt conversational technologies to keep pace. Eighty percent of business buyers say they're likely to end a relationship with a company due to a poor experience. Companies without conversational AI, unable to engage with buyers at the level they expect, will miss out on opportunities. And those stuck using simplistic, linear chatbots that are more suited for support use cases will no longer stand out from the crowd; more advanced AI capabilities are critical to driving revenue success.
More on The Californer
"Only Conversica delivers the level of personalized, humanlike, two-way dialog necessary to meet rising customer expectations across the entire buyer's journey from top of funnel to existing customer advocacy," said Jim Kaskade, CEO of Conversica. "Standard chatbots have been deployed on every website to help capture new leads. But they are yesterday's AI—well behind the technology curve. Customers are savvy to simplistic, rules-based bots, so conversational AI solutions absolutely must replicate the experience of communicating with a human to deliver real revenue results. The chatbot is dead. The market demands a concierge who communicates via chat, email, SMS, messaging, social, and voice; holding a consistent and intelligent conversation across all channels and points in their buyer journey."
How to Maximize Revenue Teams
Conversica's Conversation Automation solution uses AI to deliver complex conversations that are powerfully human, driving customers to the next step in the buyer's journey. Conversica AI Assistants autonomously engage, nurture, and qualify customer opportunities (with prospects or existing customers) so revenue teams can focus on closing deals and growing accounts.
Conversica is the only Conversation Automation solution focused on revenue generation across the entire customer lifecycle, powering Marketing, Sales and Customer Success teams to deliver best-in-class experiences to their customers pre and post-sale.
"Buyers are demanding more of the companies they interact with, and each missed conversation can now cost more than ever before," adds Kaskade. "The truly digitally-driven organizations are not just managing data at scale, they are actually creating ROI by maximizing the performance of their revenue teams using AI automation."
More on The Californer
Download the infographic here.
About Conversica
Conversica's AI-powered Digital Assistants supercharge revenue teams for growth. They enable Marketing, Sales, and Customer Success teams to acquire untapped revenue through perfectly structured conversations. With billions of human interactions spanning more than a decade, Conversica's AI Assistants have learned to influence and persuade customers and prospects throughout the customer journey lifecycle. Unlike chatbots, they are powerfully human and can hold meaningful conversations at every touchpoint. They fuel the conversations that create brand loyalty and maximize every revenue opportunity, even the ones you don't see. They know how to say just the right thing at just the right time to help grow revenue, improve customer experience, reduce costs, increase operational efficiencies, and build brand awareness. Conversica's Conversation Automation platform is used by leaders nationwide to get the conversation going and build the workforce of the future, today.
To learn more, visit conversica.com and follow the company on Twitter, LinkedIn and Facebook.
Conversica Media Contacts
Meriane Morselli, on behalf of Conversica
[email protected]
(415) 989-9000
SOURCE Conversica
FOSTER CITY, Calif., Aug. 4, 2022 /PRNewswire/ -- As growth slows for the second quarter in a row, Conversica, Inc., the leading provider of Conversation Automation solutions for enterprise revenue teams, and 451 Research, part of S&P Global, release new data showing those without conversational AI are now far behind in the race to meet rising customer expectations.
AI Assistants Are Now Integral to Digitally-Driven Companies
451 Research surveyed business leaders to define differences between digitally-driven organizations—those with digital transformation strategies currently in place—and their digitally-delayed counterparts, who are behind the curve in creating and adopting digital transformation solutions.
Leaders at digitally-driven companies identified customer experience as a top driver of their digital transformation—and they were twice as likely to invest in Conversational AI as a key component of their strategy. With 78 percent of all respondents exploring conversational technologies to augment their workforce, Conversational AI and digital assistants have become the new table stakes for those focused on growth.
As customer expectations for communications from brands continue to rise, more and more companies adopt conversational technologies to keep pace. Eighty percent of business buyers say they're likely to end a relationship with a company due to a poor experience. Companies without conversational AI, unable to engage with buyers at the level they expect, will miss out on opportunities. And those stuck using simplistic, linear chatbots that are more suited for support use cases will no longer stand out from the crowd; more advanced AI capabilities are critical to driving revenue success.
More on The Californer
- A Century of Compassion: Butte Humane Society Hosts 114th Anniversary Gilded Garden Gala
- United Set to Hire More Special Olympics Athletes As Customer Service Ambassadors
- Exelon Leader Tamla Olivier Named 2025 Technologist of the Year by Waves of Change STEM Conference
- KIDZ BOP RELEASES BRAND NEW ALBUM 'KIDZ BOP 51' FEATURING HITS "APT" & "PINK PONY CLUB"
- Be Part of the World's Largest Art Biennale | Moons, Castles, Trees | Copenhagen Chronotopes
"Only Conversica delivers the level of personalized, humanlike, two-way dialog necessary to meet rising customer expectations across the entire buyer's journey from top of funnel to existing customer advocacy," said Jim Kaskade, CEO of Conversica. "Standard chatbots have been deployed on every website to help capture new leads. But they are yesterday's AI—well behind the technology curve. Customers are savvy to simplistic, rules-based bots, so conversational AI solutions absolutely must replicate the experience of communicating with a human to deliver real revenue results. The chatbot is dead. The market demands a concierge who communicates via chat, email, SMS, messaging, social, and voice; holding a consistent and intelligent conversation across all channels and points in their buyer journey."
How to Maximize Revenue Teams
Conversica's Conversation Automation solution uses AI to deliver complex conversations that are powerfully human, driving customers to the next step in the buyer's journey. Conversica AI Assistants autonomously engage, nurture, and qualify customer opportunities (with prospects or existing customers) so revenue teams can focus on closing deals and growing accounts.
Conversica is the only Conversation Automation solution focused on revenue generation across the entire customer lifecycle, powering Marketing, Sales and Customer Success teams to deliver best-in-class experiences to their customers pre and post-sale.
"Buyers are demanding more of the companies they interact with, and each missed conversation can now cost more than ever before," adds Kaskade. "The truly digitally-driven organizations are not just managing data at scale, they are actually creating ROI by maximizing the performance of their revenue teams using AI automation."
More on The Californer
- California sends more search and rescue crews to Texas
- YourEggs Is Leading the Way in Providing Access to the Best Asian Egg Donors to Families Worldwide
- California: Governor Newsom and Acting Governor Kounalakis honor fallen CDCR Parole Agent
- California sues to stop Trump's politically motivated attack on high-speed rail
- SeedList Launching Institutional Crypto Crowdfunding Project to Empower Retail Investors and Disrupt the VC-Dominated Crypto Fundraising Landscape
Download the infographic here.
About Conversica
Conversica's AI-powered Digital Assistants supercharge revenue teams for growth. They enable Marketing, Sales, and Customer Success teams to acquire untapped revenue through perfectly structured conversations. With billions of human interactions spanning more than a decade, Conversica's AI Assistants have learned to influence and persuade customers and prospects throughout the customer journey lifecycle. Unlike chatbots, they are powerfully human and can hold meaningful conversations at every touchpoint. They fuel the conversations that create brand loyalty and maximize every revenue opportunity, even the ones you don't see. They know how to say just the right thing at just the right time to help grow revenue, improve customer experience, reduce costs, increase operational efficiencies, and build brand awareness. Conversica's Conversation Automation platform is used by leaders nationwide to get the conversation going and build the workforce of the future, today.
To learn more, visit conversica.com and follow the company on Twitter, LinkedIn and Facebook.
Conversica Media Contacts
Meriane Morselli, on behalf of Conversica
[email protected]
(415) 989-9000
SOURCE Conversica
Filed Under: Business
0 Comments
Latest on The Californer
- CelluHeal™ Launches Full Line of Advanced Wound Dressings for Online Purchase in the USA, Canada, and Beyond
- California: Governor Newsom responds to Trump's latest gift to China: Defunding America's only high-speed rail
- California: Governor Newsom announces appointments 7.16.25
- California: Governor Newsom calls on Trump to end Los Angeles militarization, shares community resources
- City of Long Beach to Host Compost and Recycling Ambassador Program
- AMAZON DRIVERS IN CITY OF INDUSTRY JOIN THE TEAMSTERS
- Silva Construction Details Common Home Renovation Mistakes and How to Avoid Them
- Governor Newsom invites LA Fire survivors to continue shaping rebuilding efforts through Engaged California
- DOGUE Magazine and CoverDogs Announce Series A to Redefine Modern Pet Culture
- Voices for Humanity Treks High into the Himalayas to Deliver the Way to Happiness with Meena Sharma
- Nonprofit innovator named Mensa Executive Director
- Following Trump cut to LGBTQ youth suicide hotline, California steps up to fill the gap
- Yasmine Roulleau named Managing Director in Vancouver, Canada
- Chasing Elizabeth Taylor — The Dazzling True Story Behind the Queen of Diamonds Now Available in Limited-Edition Hardcover
- Swim Up Hill Animation Premieres Pilot Episode of "The Adventure of Swim Up Hill"
- LOS ANGELES TEAMSTERS AT METRO TRANSIT RATIFY FIRST CONTRACT
- Calmwater Capital Funds $22.8 Million Loan to Refinance Retail Complex in Park City
- From Barrio to Transgender Pioneer: Chapter 14 Personal Injustices Faced by the Protagonist
- Blacksmith InfoSec and Liongard Launch Strategic Integration to Simplify MSP Compliance Audits
- Surefox North America & Eagle Eye International Protective Services Announce Strategic Partnership