AKA Bank Showcases DeepBrain AI's Conversational AI Human Service at Euro Finance Tech Day 2023 USA - English USA - English
The Californer/10261545

PALO ALTO, Calif., Nov. 17, 2023 ~ At the Euro Finance Tech Day 2023, AKA Ausfuhrkredit-Gesellschaft mbH (AKA) and DeepBrain AI showcased the use of AI and AI avatars to modernize and transform 24/7 customer support in the financial services industry. The event featured a live demonstration of 'Amy', DeepBrain AI's advanced conversational avatar, providing a captivating glimpse into the next level of customer service powered by AI.

Eric Jang, CEO of DeepBrain AI, expressed his excitement about the opportunity, stating, "DeepBrain AI is honored to have been represented by AKA at Euro Finance Tech Day. We know that AI will play a pivotal role in revolutionizing all aspects of future businesses. This partnership represents a significant milestone in our ambitions for AI and AI avatars, driving our expansion into the European market and paving the way for enhanced customer experiences and improved operational efficiency."

The collaboration between AKA and DeepBrain AI is rooted in the strong belief that the potential for AI in financial services is enormous. The companies have developed a fine-tuned large language model (LLM) to deliver personalized and informative responses that closely resemble natural human-to-human exchanges. Additionally, DeepBrain's patented technology provides comprehensive support for all AI avatar formats, including both software and hardware products.

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Marck Wengrzik, CEO at AKA said: "We are excited to be the first German company to present our AI avatar prototype "AMY" from DeepBrain AI live on stage at the Euro Finance Tech Day. Smart AI avatars will significantly alter customer experience in the near future and provide many opportunities for value-generating human-computer-interaction – available 24/7 in the language of the customer. DeepBrain AI's AI Human technology is highly sophisticated and matches the expectation of our customers."

Following their exhibition at Euro Finance Tech Day 2023, AKA will evaluate potential integration of DeepBrain's technology into their business services. With this collaboration between two leading companies in their respective fields, it is clear that artificial intelligence (AI) has become an integral part of modern banking operations. As more financial institutions adopt this technology, it will be interesting to see how it continues to shape customer experience in banking services across Europe.

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