California: Shorter lines, faster service coming to DMV as services move online
The Californer/10280769

~ Sacramento, CA - In an effort to increase government efficiency and improve customer experience, the Department of Motor Vehicles (DMV) in California is expanding its digital transformation efforts. This move will bring more services online and provide a faster, easier, and personalized experience for Californians.

Over the past few years, the DMV has made significant strides in digitizing their services and has made over 90% of transactions available online. This includes services such as vehicle registration renewals, driver's license renewals, requests for copies of vehicle registration records and driver's license records, and replacing lost or stolen identification cards.

Starting June 3rd, the DMV will further reduce potential wait times for customers by requiring certain transactions to be completed through alternative options such as online or at self-serve kiosks located at DMV offices and retail locations like grocery stores. These transactions include simple vehicle registration renewals that are not past due, driver's license renewals that do not require an in-person visit, and requests for copies of vehicle registration and driver's license records.

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Governor Gavin Newsom expressed his support for these efforts stating, "The state is increasing government efficiency and continuing to deliver critical services for Californians. As part of these efforts, we are making more resources available at people's fingertips and offering a faster and easier online experience at the DMV."

This move is expected to potentially reduce DMV office visits by 200,000 customers per month or 2.4 million trips in a year. DMV Director Steve Gordon emphasized the importance of utilizing online services stating, "We don't want our customers to have to wait for service, and they don't have to. The DMV is becoming a mobile-first operation, and simple renewals are easy self-help transactions that don't require an office visit."

In addition to expanding their online services, the DMV has also implemented other measures to improve efficiency and customer experience. This includes doubling the number of online services from 20 in 2019 to 50 today, having 287 DMV kiosks available statewide, and partnering with thousands of businesses throughout the state. The DMV has also reduced transaction times by two-thirds, developed a paperless renewal notification program, and introduced the MyDMV account which allows for easy renewal of driver's licenses and status checks.

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Director Gordon also highlighted the benefits of the new MyDMV account stating, "MyDMV offers an easier and more convenient process for updating an address, changing the name on your driver's license, and ordering a replacement driver's license." The account also features a "Garage" feature where customers can manage all vehicle and boat information, renew registration, and check processing status in one convenient location.

The expansion of online services is just one example of the DMV's digital transformation under the leadership of Governor Newsom and Director Gordon. With these efforts, Californians can expect a more efficient and convenient experience when dealing with the DMV.

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