Grammarly Named a Customers’ Choice in 2023 Gartner® Peer Insights™ Voice of the Customer for AI Writing Assistant Software Report
The Californer/10261498

SAN FRANCISCO ~ Grammarly, the company helping over 30 million people and 70,000 teams work smarter and faster wherever they write, has been recognized as a Customers' Choice in the inaugural 2023 Gartner Peer Insights Voice of the Customer for AI Writing Assistant Software report. This recognition is particularly significant to Grammarly as it underscores the real value they provide every day.

Grammarly is seeing significant demand and impact among enterprises; people at 96% of the Fortune 500 use Grammarly, and businesses report saving an average of 19 working days or an estimated $5,000+ per employee per year. Matt Rosenberg, Grammarly Chief Revenue Officer and Head of Grammarly Business said "We pride ourselves on delivering tangible impact for our customers. Businesses need partners who can help them safely scale their use of AI, but it's hard to know who to trust with so many solutions flooding the market. Unlike many others capitalizing on the AI hype, we've been defining our space for well over a decade and have the expertise and security that our customers can rely on."

Gartner Voice of the Customer reports synthesize reviews from Gartner Peer Insights into insights for IT decision-makers to help inform the buying process. Among six vendors in the report, Grammarly is the only AI Writing Assistant to receive the Customers' Choice distinction based on meeting or exceeding market average scores for Overall Experience (calculated by overall rating, capabilities, and support/delivery) and User Interest and Adoption (calculated by review volume, user willingness to recommend, and review market coverage). On Gartner Peer Insights, Grammarly has a 4.4/5-star rating based on 183 reviews as of Nov. 7th 2023—the most reviews of any AI Writing Assistant.

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Customers have praised Grammarly Business for its real-time suggestions and grammar check which helps craft error-free content quickly. One user from a transportation industry said "Grammarly has been a game changer for me! It is an invaluable tool that has significantly improved my writing... With Grammarly I feel more confident and efficient in my communication." Another user from a software industry said "The addition of [generative] AI tool has been a game changer... It has helped speed up workflows and save me lots of time in writing and communications." A third user from services (non-government) industry said "We love Grammarly and how easy it is to install and use across virtually anywhere I am writing (even in this form box)."

Grammarly's recognition as Customers' Choice in Gartner's Voice of Customer report highlights their expertise in providing tangible impact for their customers with secure solutions that are trusted by businesses worldwide.

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