San Jose: FLASH REPORT #138 - COVID-19 Response and Recovery
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The following is information about the City of San José's response to slow and reduce the spread of COVID-19 and support our most at-risk communities.


City of San José
Emergency Operations Center

Carolina Camarena/Colin Heyne, City of San José Media Line: 408-535-7777
City of San José Customer Contact Center: 3-1-1 or 408-535-3500


Santa Clara County Returns to Purple Tier Restrictions: On Monday, Nov. 16, just as Santa Clara County was preparing to return to the Red Tier of COVID restrictions, California Governor Newsom announced that along with most California counties, Santa Clara County would be required to go back to the restrictions of the most severe tier – Purple . This measure is being taken to restrict the spread of the virus.

The State's guidance for Purple Tier operations provides detailed information on the restrictions. Some important restrictions to note include:
  • No indoor dining
  • No indoor gatherings
  • No bar operations indoors, and outdoors only with food service
  • No indoor museums, zoos, etc.
  • Gyms and fitness centers may only operate outdoors
  • Retail allowed indoors with restriction to 25% capacity
  • Personal care services allowed indoors, guidance applies

Learn more about the impact of COVID-19 in Santa Clara County at

Updates on City of San José Services and/or Operations

There will be no Flash Report on Wednesday, November 25. The City will resume Flash Reports on December 2.

  • City Manager Update to Council: City Manager Dave Sykes presented an update to the City Council during Item 3.1 yesterday, Nov. 17 regarding the City's response to COVID-19. Dave and officials from the Emergency Operations Center (EOC) provided information on the recent Public Health Order and the City's move from Stage 8 to Stage 6; updates on crime during COVID-19, the Strategic Communications Plan, and the EOC budget rebalancing and 2021 Funding Strategy; and a preview to the Citywide Roadmap. The full City Council meeting can be watched on the City's YouTube Channel.
  • San José Fire Department PSAs: Every year, roughly 200,000 Americans are hospitalized due to severe flu and approximately 36,000 die from flu-related illnesses. The flu shot is a safe, effective way to reduce your chance of ending up in the hospital. San José firefighters share more information about why it's important to get your annual flu shot in the following PSA videos in English, Spanish and Vietnamese.  
  • Upcoming Regional Virtual Business Event Supports Diversity and Recovery: The online Silicon Valley Heritage EXPO on Nov. 20 is a digital event to stimulate commerce while showcasing the best of the area's diverse cultures through food, arts and crafts, entertainment, and business. The event is designed to provide support, information and community to businesses in San José affected by the pandemic. Free to the first 500 businesses who register, the event incorporates a marketplace to help our region's entrepreneurs. Performers Lenny Williams of Tower of Power, SF Giants Baseball announcer Renel Brooks, and fashion designer Debbie Nghiem will be on the main stage. The EXPO will culminate in a "live" networking via Zoom. All businesses are invited by the Silicon Valley Black Chamber of Commerce, the Silicon Valley Coalition of Ethnic Chambers and the City of San José to register for the event at
  • Happy Hollow Welcomes Back Guests with New Reservation System: Guests can now book reservations to Walk through the Zoo, the first phase of Happy Hollow Park & Zoo's reopening. Reservations are available for dates starting Tuesday, Nov. 24. Members and guests can secure their visits by reserving available timeslots online. To help keep guests, animals and staff safe, visitors are asked to read the Zoo's new FAQ before making a reservation. During the first phase of reopening, a one-way, outdoor walking path through the zoo and a new virtual tour allows guests to learn about animals from across the globe and their conservation in the wild. In to timed entry and capacity limits, all guests and staff must wear face coverings and participate in a quick health screening upon entry. Happy Hollow's operations are not affected by the recent Purple Tier change, as the zoo's capacity limits exceed the current health and safety standards for outdoor zoos. Learn more at
  • Recreate Responsibly this Holiday Season: The City of San José's 323 outdoor parks, trails and open spaces provide accessible wellness benefits for people of all ages and walks of life. Visitors who use these facilities are reminded to be safe and recreate responsibly to slow and reduce the spread of COVID-19 and help keep parks and amenities open. Those seeking to connect with nature and improve physical and mental health at a park must do their part by safely adhering to all State and County health guidelines. Visitors must keep a six foot distance from others, keep groups within households, and routinely sanitize and wear face coverings, especially when using amenities like playgrounds, exercise equipment or picnic areas. To learn more, visit

COVID-19 Testing, Tracing, and Support Services

If you need a COVID-19 test, don't wait! A high rate of testing helps identify and stop the spread of COVID-19 cases, and is one of the factors that is helping our county reopen under the new State regulations. Some testing sites are listed below, but there are many more throughout the county. For a full list of COVID-19 testing sites in Santa Clara County, go to or call 2-1-1.

The County offers support options for people who test positive or have been in contact with someone who is COVID-19 positive. If you need help with food, bills, or a place to stay while you isolate or quarantine, please call 408-808-7770 to learn about support services from the County of Santa Clara.

More on The Californer
  • Appointments Available for Testing in San José, Campbell, Los Altos, and Palo Alto: Getting tested for COVID-19 is convenient and easy. This coming week, County-operated testing sites at the Fairgrounds and at the rotating city-based testing sites will now include a test for influenza, offering an added benefit to patients with no additional cost, inconvenience, or additional procedure. These combination tests are also available at SCVMC's clinics for those showing symptoms. Residents can book an appointment for the Fairgrounds or the city sites in Vietnamese (, Chinese (, Spanish (, or English ( Visit for additional information.

    • San José
      Santa Clara County Fairgrounds Parking Lot A
      344 Tully Rd., San José, CA 95111 (across from the blue arch)

      Drive-through, bike, and walk-up appointments

      By appointment only Tuesdays-Fridays,11:30 a.m. to 6:15 p.m. and Saturdays 9 a.m. to 3 p.m.

    • Campbell
      Orchard City Banquet Hall, 1 W. Campbell Ave., Campbell
      Thursday, Nov. 19 (Reservations open now)

    • Los Altos
      Grant Park Community Center, 1575 Holt Ave., Los Altos
      Thursday, Nov. 19 (Reservations open now)

    • Palo Alto
      Art Center Auditorium, 1313 Newell Road, Palo Alto
      Friday, Nov. 20 (Reservations open now)
  • Pop-Up Testing Sites: No appointment needed. Walk-up.

    • San José
      Emmanuel Baptist Church
      467 N. White Rd., San José, 95127
      Tuesday-Friday, Nov. 17 – Nov. 20, 11 a.m. to 5:30 p.m.

    • Gilroy
      South County Annex (formerly Del Buono Elementary)
      9300 Wren Ave., Gilroy, 95020
      Tuesday-Friday, Nov. 17 – Nov. 20, 11 a.m. to 5:30 p.m.
  • Additional Community-Based and State-Operated Testing Options: Roots Community Health Center and Gardner Health Services offer free, community-based drop-in COVID-19 testing events every Wednesday. Asian Americans for Community Involvement (AACI) provides similar community-based testing every Friday at their Story Road site. See below for specific testing locations. No appointments are necessary and all individuals are served regardless of insurance or immigration status. In addition, there are four testing sites operated by State contractors, Verily and OptumServe. These sites are free, but require appointments. Verily's "Project Baseline" testing locations are primarily drive through sites; while the OptumServe sites are walk-up.

    • Roots Community Health Center
      Antioch Baptist Church parking lot
      268 E. Julian St, San José, 95112
      Every Wednesday from 10 a.m. to 3 p.m.
      Visit the Roots Community Health Center ( to pre-register or call 408-490-4710

    • Gardner Health Services
      Mexican Heritage Plaza
      1700 Alum Rock Ave., San José, 95116
      Every Wednesday from 1 p.m. to 7 p.m.
      For more information, call 408-457-7100

    • AACI Health Center
      Story Road Clinic
      749 Story Rd., #50, San José, 95122
      Every Friday from 9 a.m. to 12 p.m.
      For more information, call 408-975-2763

    • Verily's Project Baseline
      Independence High School and Mount Pleasant High School
      617 N. Jackson Ave., San José, 95133 and 1750 S. White Rd., San José, 95127, respectively
      Monday-Friday from 12 p.m. to 6 p.m. and on Sundays from 9 a.m. to 1 p.m.
      For more information, visit Verily's Project Baseline (

    • OptumServe
      James Lick High School, 2951 Alum Rock Ave.
      Tuesday through Saturday from 7 a.m. to 7 p.m.
      For more information, visit OptumServe ( or call 888-634-1123 to schedule an appointment.

Updates from the County of Santa Clara

Free Flu Shots Every Saturday:
The County will continue to offer free flu shots from 9 a.m. to 4 p.m. every Saturday through Dec. 12 (with the exception of Thanksgiving weekend) at the Santa Clara County Fairgrounds. The car entrance for general parking at the Fairgrounds site is Gate D, 2542 Monterey Rd., San José. No appointments are needed. Masks are required and all are welcome regardless of insurance or immigration status. Flu shots are recommended every year, but they are even more critical in the time of COVID. Get your flu shot right away to prevent catching the flu and spreading it to coworkers, family members, or people you live with. For more information in multiple languages see here: English (, Spanish (, Vietnamese (, Chinese ( Flu shots are also available at Valley Medical Center pharmacies on weekdays. No appointment is needed. See here for more information ( and a schedule ( For those with insurance, under the Affordable Care Act, a flu shot is available without cost as a preventive service from your regular doctor or most pharmacies.

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A person's risk for COVID-19 is not related to race, ethnicity or culture. City employees must abide by the Discrimination and Harassment policy, and treat colleagues and members of the public with courtesy and respect. Discrimination and/or Harassment of any kind is a violation of the policies and will not be tolerated.  

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