Trending...
- Tampa-Based Digital Marketing Agency Launches New Website to Help Local Businesses Grow Online - 115
- California: Governor Newsom announces new tax credits that will generate $2.1 billion investment in world's 4th largest economy
- New PSA Campaign to Address Black Maternal and Infant Mortality in Los Angeles County
SAN FRANCISCO ~ A new report released by Agent IQ, a provider of digital customer engagement solutions, and WBR Insights, the custom research division of Worldwide Business Research (WBR), has explored how the latest innovations are transforming bank branches. The report, titled "The Annual Future Branches Emerging Technologies Report: How the Latest Technologies are Transforming Banks and Their Branches", surveyed 200 leaders from banks and credit unions across the U.S. and Canada to generate its results.
The survey revealed that 64% of respondents rate the technology currently used in their institutions as only somewhat sophisticated—they are at parity with their competitors. Additionally, 96% of respondents said better customer experiences and stronger relationships with customers are the most important outcomes of new technologies, followed by improved staff efficiency (84%).
Nearly all respondents (96%) claimed they will consider leveraging AI-powered chatbots in the next 12 months. Over one-third of respondents will consider leveraging personal digital engagement platforms to connect remote customers with agents or bankers (40%) and predictive analytics (34%), in the next 12 months. 85% of respondents believe personal digital engagement platforms differentiate or would differentiate their institutions somewhat from others.
More on The Californer
Slaven Bilac, CEO & Co-Founder of Agent IQ commented on the findings: "Technology has rapidly transformed the banking industry into a more digital and data-driven environment and has changed how financial institutions interact with their customers or members. The findings of this research confirm that the customer experience and establishing strong customer relationships continue to be a top priority for FIs, which further supports our mission of helping FIs foster customer relationships and meet the digital demands of today's customers and FIs with our AI-driven technology and personalized customer engagements. This also strengthens the need for our digital engagement platform that allows customers or members to engage with their desired personal banker for all their financial needs, across any digital channel, leading to happier, more loyal and profitable relationships."
The report provides insight into how branches are likely to adapt their strategies over the coming months and years in order to meet these demands for better customer experiences.
The survey revealed that 64% of respondents rate the technology currently used in their institutions as only somewhat sophisticated—they are at parity with their competitors. Additionally, 96% of respondents said better customer experiences and stronger relationships with customers are the most important outcomes of new technologies, followed by improved staff efficiency (84%).
Nearly all respondents (96%) claimed they will consider leveraging AI-powered chatbots in the next 12 months. Over one-third of respondents will consider leveraging personal digital engagement platforms to connect remote customers with agents or bankers (40%) and predictive analytics (34%), in the next 12 months. 85% of respondents believe personal digital engagement platforms differentiate or would differentiate their institutions somewhat from others.
More on The Californer
- Terra Divine Skincare Earns Coveted Spot on Organically Becca's Clean Brand Master List
- NBA Champion Lamar Odom Launches Anti-Addiction Meme Coin, Ushering in a Disruptive Innovation in Web3
- Emmetra Partners with Renesas to Advance Agentic AI-Powered Imaging Solutions
- Gravity to Bring 5-Minute EV Charging to 8 Sites Across Greater LA
- California: Governor Newsom issues statement on Pope Leo XIV, the first American Pope
Slaven Bilac, CEO & Co-Founder of Agent IQ commented on the findings: "Technology has rapidly transformed the banking industry into a more digital and data-driven environment and has changed how financial institutions interact with their customers or members. The findings of this research confirm that the customer experience and establishing strong customer relationships continue to be a top priority for FIs, which further supports our mission of helping FIs foster customer relationships and meet the digital demands of today's customers and FIs with our AI-driven technology and personalized customer engagements. This also strengthens the need for our digital engagement platform that allows customers or members to engage with their desired personal banker for all their financial needs, across any digital channel, leading to happier, more loyal and profitable relationships."
The report provides insight into how branches are likely to adapt their strategies over the coming months and years in order to meet these demands for better customer experiences.
Filed Under: Business
0 Comments
Latest on The Californer
- California businesses in near-universal compliance with prohibition of intoxicating hemp products harmful to youth
- California: Governor Newsom announces upgrades to 21 state fish hatcheries to boost salmon populations
- Solaris Energy Infrastructure, Inc. (SEI) Investors Who Lost Money Have Opportunity to Lead Securities Fraud Lawsuit
- Risk Rater, Threat Assessment App, gives Users the Same Threat Evaluation as the Rich and Powerful
- Is it Really True That Tariffs Will Raise Car Insurance Rates?
- ScreenPoints Puts Film Investors in the Credits—and in the Money With New FinTech Platform
- Coastal Business Systems Wraps Up Successful 2025 Tech Show in Redding
- AdOcto Turns AirBnBs Into High-Impact Advertising Channels
- Zefr Announces Launch of Pre-Screen Brand Safety Solution for Google's Search Partner Network (SPN)
- Pathways to Adulthood Conference May 17 at Melville Marriott Honoring NYS Assembly Member Jodi Giglio, Suffolk County Legislator Nick Caracappa
- Adster Techologies awarded US Patent for breakthrough innovation in reducing latency in Ad Serving
- Flexi-View Lending Closes $5.05 Million Residential Acquisition Loan in Billings, Montana
- Robert Fabbio Inducted into the Austin Technology Council Hall of Fame
- California: Governor Newsom, Superintendent Thurmond announce over $618 million to support another 458 community schools
- California: Governor Newsom announces judicial appointments 5.7.25
- Long Beach to Commemorate its Naval History with Commemorative Community Event
- Long Beach: City Celebrates Inaugural National Home Improvement Month: Love Where You Live
- California sues Trump administration for illegally withholding billions in bipartisan infrastructure funds: 'Another Trump gift to China'
- Tale of two trains: California high-speed rail leaves Texas in the dust
- California: State invests nearly $33 billion in cap-and-trade dollars to make communities cleaner and healthier