Trending...
- Grammy award-winning Cuban-Canadian artist Alex Cuba releases his 11th studio album, "Indole"
- California: Crime is down in San Francisco, key law enforcement partnerships yield successful results
- $73.6M Pipeline, $10M Crypto Play & Legal Firepower: Why Investors Are Watching Cycurion (N A S D A Q: CYCU) Like a Hawk
World-Class Omnichannel Contact Center Integrates Seamlessly with Microsoft Teams and Digital Workspaces to Improve Agent Productivity and Support Remote Working
KING OF PRUSSIA, Pa. - Californer -- Evolve IP, a leading international service provider of Work Anywhere™ solutions, today announced that it has been named in the 2021 Gartner Magic Quadrant™ for Contact Center as a Service (CCaaS). This recognition marks Evolve IP's fifth consecutive recognition in the Magic Quadrant, which evaluates leading CCaaS technology providers and their ability to deliver on end-user needs.
Evolve IP's unified omnichannel contact center solution delivers all of the award-winning features that businesses need to improve agent productivity, support remote working, and enhance customer experience. It offers higher value than comparable solutions and also has one of the highest user ratings, 4.8 out of 5 stars, and a 92% client recommendation rate on Gartner Peer Insights.
"We are thrilled to be included in the 2021 Gartner Magic Quadrant for Contact Center as a Service for the fifth consecutive time. We have a distinct market differentiation compared to pure-play contact center providers. Not only are we priced lower than comparable solutions but are one of the only technology providers that provides integrations with Cisco UCaaS, Microsoft Teams and Managed DaaS offering", said Evolve IP's Chief Strategy and Innovation Officer, Scott Kinka.
More on The Californer
"The pandemic forced contact centers to spin up patchwork, work-from-home solutions, or dramatically alter their physical contact center footprint. Now, with businesses evaluating a long-term strategic change towards remote and hybrid working, IT and contact center leaders are looking at better ways to connect agents to the contact center solution and critical applications they need to do their jobs. No one besides us puts all of this in a single solution, allowing employees to work anywhere, productively and securely," said Evolve IP's Chief Strategy and Innovation Officer, Scott Kinka.
Evolve IP's contact center solution enables businesses to connect their contact center with the rest of the organization and create a world-class customer experience, including:
Click here to learn more about Evolve IP's CCaaS solution.
More on The Californer
Disclaimer:* Gartner, Magic Quadrant for Contact Center as a Service, Drew Kraus, Pri Rathnayake, Steve Blood, 9 August 2021
The Magic Quadrant for Contact Center as a Service was named as Magic Quadrant for Contact Center as a Service, North America till 2019
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved
Evolve IP's unified omnichannel contact center solution delivers all of the award-winning features that businesses need to improve agent productivity, support remote working, and enhance customer experience. It offers higher value than comparable solutions and also has one of the highest user ratings, 4.8 out of 5 stars, and a 92% client recommendation rate on Gartner Peer Insights.
"We are thrilled to be included in the 2021 Gartner Magic Quadrant for Contact Center as a Service for the fifth consecutive time. We have a distinct market differentiation compared to pure-play contact center providers. Not only are we priced lower than comparable solutions but are one of the only technology providers that provides integrations with Cisco UCaaS, Microsoft Teams and Managed DaaS offering", said Evolve IP's Chief Strategy and Innovation Officer, Scott Kinka.
More on The Californer
- SwagHer Society Launches to Help Black Women Be Seen and Supported
- Why Hybrid Work Makes Mileage Tracking Harder
- Faces of Rap Mothers Announces Open Submissions for Upcoming Volumes
- Countrywide Rental Elevates Adger's Hygiene Standards Through Expanded Portable Restroom Solutions
- Why Philadelphia Homeowners Should Ditch Oil for Natural Gas
"The pandemic forced contact centers to spin up patchwork, work-from-home solutions, or dramatically alter their physical contact center footprint. Now, with businesses evaluating a long-term strategic change towards remote and hybrid working, IT and contact center leaders are looking at better ways to connect agents to the contact center solution and critical applications they need to do their jobs. No one besides us puts all of this in a single solution, allowing employees to work anywhere, productively and securely," said Evolve IP's Chief Strategy and Innovation Officer, Scott Kinka.
Evolve IP's contact center solution enables businesses to connect their contact center with the rest of the organization and create a world-class customer experience, including:
- Omnichannel with voice, chat, text, email, callback, and more
- Full integration with enterprise-class unified communications or, it can be deployed with customer's existing PBX or as a standalone
- Flexible work-from-home deployment options with integrations for Microsoft Teams and Digital Workspaces
- Flexible pricing structure and best market value
- AI-driven speech analytics and call recording
- Workforce management
- Business intelligence and reporting
- Robust IVR and callback capabilities
- Out of the box integrations for commercial business applications and CRMs like Salesforce.com
- 3rd party audited for regulatory compliance
- Ability to work and hire anywhere
Click here to learn more about Evolve IP's CCaaS solution.
More on The Californer
- BeatsToRapOn launches Verified Music Promotion Marketplace powered by AI Agents
- Who plays xs in the flash and which episodes has her? "Schway!"
- Frankie Blair Stars in "Disturbing Intentions: Good vs. Evil," Coming to Amazon Prime & Tubi Oct. 24
- Zero-Trust Architecture: NJTRX Addresses 60% of U.S. Investors' Custody Security Concerns
- White House to fire explosive artillery over major roadway in Southern California, I-5 to be temporarily shut down on Saturday due to life safety risk
Disclaimer:* Gartner, Magic Quadrant for Contact Center as a Service, Drew Kraus, Pri Rathnayake, Steve Blood, 9 August 2021
The Magic Quadrant for Contact Center as a Service was named as Magic Quadrant for Contact Center as a Service, North America till 2019
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved
Source: Evolve IP
Filed Under: Business, Technology
0 Comments
Latest on The Californer
- ARCH Dental + Aesthetics Offers Free Consultations for New Patients
- Maisano Brothers Inc. Expands National Paving Division Into Tampa, Florida
- Rachel Farris, CPA, Speaks at CPA Academy Webinar on Navigating Puerto Rico Act 60
- Multi-Signature Cold Storage: Keyanb Introduces Institutional-Grade Asset Protection for Chilean Crypto Traders
- NKSCX Introduces Zero-Knowledge Proof of Solvency for U.S. Traders Amid $6.5 Billion Fraud Crisis
- New Oasis International Foundation Announces Strategic Partnership Network Across 15 Countries to Advance Community-Led Economic Development
- Adiom Dsync Now Available in the Microsoft Azure Marketplace
- Some Music for Donald's Bad Day
- Linus Pauling, A great Scientist on Importance of Vitamin C, Dr.Abhay Kumar Pati, Hayward, C A USA
- Kiwanis Club of San Ramon Valley Teams With NBC Bay Area, Safeway for Annual Food Drive
- New You Smile Dental Implant Center Expands Office
- $8 Billion High-Margin National Gentlemen's Club Market Targeted by Acquisition Strategy Incorporating the Successful Peppermint Hippo™ Brand: $TRWD
- Why Indian Game Development Companies Are Shaping the Future of Global Gaming
- Cold Storage and Proof-of-Reserves: BTXSGG Launches Institutional-Grade Asset Protection for Filipino Traders
- Why FIRE Enthusiasts Are Buying Businesses Instead of Just Saving Their Way to Freedom
- Meet a Scientologist Powers Rwanda's Digital Connectivity with Venuste Twagiramungu
- All About bail Bonds Expands Presence to Serve Houston Families
- Thousands to Ride to L.A. Children's Hospital This Halloween Night
- Essential Living Support Opens First VA Medical Foster Home in Cheyenne, Wyoming
- Top AI Jobs for Recent College Grads